789bet Privacy Policy

1 Introduction and Scope

789bet is an online gaming and betting platform that provides casino games, sports betting, and live dealer sessions for users in Bangladesh. This Privacy Policy ("Policy") applies to the 789bet website, mobile application, and all associated services.

When you register, log in, or use any service on 789bet, you are considered to have consented to the collection and use of information as described in this Policy. Reading our Terms and Conditions together with this Privacy Policy will give you a complete picture of the basis on which 789bet provides services to you.

The Bengali version of this Policy is considered the primary document. 789bet reserves the right to update this Policy at any time; any changes will be published on the website and registered users will be notified by email.

2 Information Collection

789bet may collect the following types of information:

2.1 Information You Provide Directly

Information is collected that you provide yourself when you create an account or carry out any activity on the platform. This includes:

• Full name, date of birth, and nationality
• Email address and mobile number
• Residential address
• National ID or passport details for identity verification
• Payment method details — such as your bKash, Nagad, Rocket, or Upay account number

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identifier
• Browser type and operating system
• URLs of pages visited and session duration
• Gaming activity logs — bet amounts, win and loss records, etc.
• Deposit and withdrawal transaction history

2.3 Information Received from Third Parties

In some cases, 789bet may receive information about you from payment processors, identity verification agencies, or fraud prevention service providers. This information is used solely for the purpose of secure transactions and account protection.

3 Purpose of Data Use

Collected information is used for the following purposes:

• Account registration and identity verification (KYC process)
• Processing deposits, withdrawals, and other financial transactions
• Providing bonuses and promotional offers, and managing the VIP program
• Delivering customer service and technical support
• Preventing suspicious activity, fraud, and account theft
• Improving platform security and performance
• Meeting legal and regulatory obligations
• Personalising services by analysing user preferences and behaviour

789bet never sells your information to advertisers. Data use is always limited to the purposes stated in this Policy.

4 Data Sharing and Disclosure

789bet may share information on a limited basis in the following circumstances:

4.1 Service Provider Partners

We use certain trusted third-party services for payment processing, identity verification, and managing technical infrastructure. These organisations receive only the information necessary for their specific function and may not use it for other purposes or disclose it elsewhere.

4.2 Legal Obligations

789bet may be required to disclose information in response to a court order, a legitimate request from a government authority, or other legal requirements. In such cases we will make every effort within the bounds of the law to protect your interests.

4.3 Fraud Prevention

Limited information may be exchanged with relevant payment networks or anti-fraud organisations when investigating suspicious transactions or account activity.

5 Cookies and Tracking Technologies

Cookies and similar technologies are used to keep the 789bet platform running smoothly and to improve the user experience.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security; disabling these will prevent the platform from functioning properly.
• Functional cookies: Store your language preference, theme settings, and other customisations.
• Analytics cookies: Analyse page visits, session length, and usage patterns to help improve the platform.

5.2 Cookie Controls

Non-essential cookies can be disabled from your browser settings. However, this may limit some features of the platform. Contact our support team for detailed guidance on managing cookies.

6 Data Retention and Security

789bet applies industry-standard technical measures to protect your information. SSL encryption is used for data transfers, stored data is kept in encrypted form, and server access is strictly controlled.

6.1 Retention Period

All your information is retained while your account is active. After an account is closed, certain information may be kept for a defined period to meet legal and business requirements. Financial transaction records may need to be retained for an extended period.

6.2 Security Notice

Even though we apply the highest level of technical protection, no method on the internet is 100% secure. To keep your account safe, use a strong password, keep OTP verification enabled, and do not share your login credentials with anyone.

7 Your Rights

As a registered user of 789bet, you have the following rights:

• Right to access: You can find out what information we hold about you.
• Right to correction: You can request that incorrect or outdated information be corrected.
• Right to deletion: Where there is no legal obligation to retain it, you can request that certain information be deleted after your account is closed.
• Right to object to processing: In certain circumstances you can object to your information being used for specific purposes.
• Right to data portability: You can request your information in a structured format.

To exercise any of these rights, contact the support team. We will process valid requests within the defined timeframe.

8 Protection of Minors

All 789bet services are for persons aged 21 or older only. We do not knowingly collect information from anyone under the age of 21. Age is verified at registration and this requirement is enforced through the identity verification process.

If you suspect that a minor's account or information is held with us, please notify our support team immediately. We will investigate and take action as quickly as possible. For more information on responsible gaming, please read our Responsible Gaming Guide.

9 Third-Party Links

The 789bet platform may contain links to third-party services or embedded content, such as game studios (Pragmatic Play, PG Soft, JILI, Evolution, etc.) or payment gateways. These third parties have their own privacy policies and 789bet is not responsible for them.

When you access a third-party service, that platform's own policies apply. It is therefore recommended that you read the privacy policy of any external service before using it.

10 Policy Changes

789bet may update this Privacy Policy from time to time due to business changes, technical updates, or legal requirements. After any change, the updated Policy will be published on this page and the new date will be noted at the top of the document.

For significant changes, registered users will be informed by email or through an in-platform notice. Continued use of the platform after a change is made will be taken as acceptance of the updated Policy. To learn more about us, visit our About Us page.

If you have any questions about this Policy or wish to raise an objection to any change, please speak to us directly using the contact details below.

11 Contact

If you have any questions, objections, or requests to exercise your rights regarding this Privacy Policy, please contact our support team. Our support team provides assistance in both Bengali and English.

We typically respond to enquiries on business days. For urgent matters, live chat is the fastest option. You may also find answers to common questions in our FAQ section.